At the end of Google’s list of 10 things on their philosophy, there is a disclosure. I like the way it’s worded. I like that they take a leadership stance, and then adjust course, as needed. I like that they have something to grab onto, to make a broad stroke at “stuff” to make “it” be more real and more about me and something that I may want to use or be involved in. To me, this is part of good customer service.
* Full-disclosure update: When we first wrote these “10 things” four years ago, we included the phrase “Google does not do horoscopes, financial advice or chat.” Over time we’ve expanded our view of the range of services we can offer –- web search, for instance, isn’t the only way for people to access or use information -– and products that then seemed unlikely are now key aspects of our portfolio. This doesn’t mean we’ve changed our core mission; just that the farther we travel toward achieving it, the more those blurry objects on the horizon come into sharper focus (to be replaced, of course, by more blurry objects).
Source: Google Corporate Information: Our Philosophy
Filed under: Ideas, Leadership, Listening, Perspective
